the guarantee
Pay less or it's free.
We will not ask you to take that on faith. Here is exactly how we measure it, and exactly what happens if we are wrong.
The mechanic, step by step.
You share your most recent processing statement when you apply.
That is the number to beat.
You go live on Payzium and run your business as usual for 90 days.
No special handling, no different math.
We compare your effective rate with us against your old rate, on a like-for-like basis.
If your card mix or volume swings, we normalize both sides so the math is fair, not flattering.
If you did not pay less, you pay nothing.
We refund the eligible Payzium fees from those 90 days and put up to CA$1,000 toward your move to another processor.
The definition is on the page.
The recurring and per-transaction cost of accepting cards: your rate plus the fees Payzium charges. It does not include the interchange the card networks set (passed through at cost, the same for everyone), taxes, hardware, or one-time setup. The full definition is in the conditions below, so there is nothing hidden in it.
What this guarantee depends on.
These conditions sit on the page, not in a footer. They are part of the deal, in plain language.
Eligibility.
You are switching from a prior card processor and you provide your most recent complete full-month processing statement from your prior processor.
Window.
Your first 90 consecutive days live, including at least one full billing cycle.
Cooperation.
You provide accurate records and respond to a reasonable request to verify a claim.
Normalization.
If your volume, card mix, channels, locations, or business line change materially during the window, we adjust both sides of the comparison so it stays honest.
Binding terms.
The binding terms are the standalone Pay less or it's free guarantee, governed by its own document. The Guarantee is made for the benefit of each eligible merchant enrolled with Payzium in Canada.
How to claim the guarantee.
At day 90, email support@payzium.com with your account ID, your pre-Payzium statement, your first 90 days of Payzium reporting, and any documented switching costs. You have forty-five days after your measurement period ends to send it.
5
Business days to first response
30
Days to payout, from your claim
We adjudicate on the math. Not on the paperwork.
common questions
Questions merchants ask about the guarantee
What is "Pay less or it's free"?
Your first 90 days on Payzium have to cost you less than your old processor did. We compare your effective rate on Payzium against your most recent prior-processor statement, like for like, normalized if your volume or card mix shifts so the comparison stays honest. If you do not pay less, we refund the eligible Payzium fees you paid in those 90 days and put up to CA$1,000 toward moving you to another processor. You keep any savings either way. Full terms on /pay-less.
How do you measure whether I've saved money?
We compare the effective rate on your last full month's statement from your previous processor against your effective rate on Payzium across the first 90 days. Effective rate is total processor charges divided by total card volume. We use the same denominator on both sides. If your Payzium effective rate isn't lower, you've triggered the guarantee.
What does "the eligible Payzium fees are refunded" actually cover?
Every dollar billed by Payzium during the 90 days: per-transaction margin, the $5 monthly merchant account fee, and any other Payzium-originated line item. It does not cover interchange or card-network passthroughs, because those are set by Visa, Mastercard, Interac, and American Express and pass through to you at cost.
What can the switching reimbursement be spent on?
Documented out-of-pocket costs of moving to a different processor: terminal reprogramming or replacement, POS integration work, payment-gateway setup fees, and the value of staff time spent on the migration (at a reasonable hourly rate). Submit receipts or a time log. Reimbursement is paid up to the actual documented amount, capped at CA$1,000.
Does the 90 days roll, or is it a one-time window?
One-time. The window starts the day your Payzium account goes live and closes 90 days later. After day 90, the Honest Rate Promise still applies to any future junk fee, but Pay less or it's free does not refresh. It's first-90-days protection, not a perpetual money-back.
What if my volume changes a lot during the 90 days?
Effective rate normalizes for volume; that's the whole point of using a percentage. A merchant who processes $40K one month and $80K the next still has one Payzium effective rate and one comparison effective rate. Card mix swings (more keyed, more debit, more rewards cards) can shift the math, which is why we compare on apples-to-apples effective rate, not absolute dollars.
How is the guarantee enforced?
Pay less or it's free is a standalone Payzium commitment set out in its own signed instrument, executed 26 July 2026. The Guarantee is made for the benefit of each eligible merchant enrolled with Payzium in Canada. Here is its scope, stated here rather than by reference: it measures the Payzium-controlled part of your processing cost, meaning Payzium's per-transaction margin and the monthly account fee, over your first 90 eligible days against your prior-processor baseline. Interchange, card-network assessments, processor-set fees and third-party charges are excluded from the measurement because Payzium does not set them. If the Payzium-controlled cost has not gone down, the remedy is a refund of the eligible Payzium fees you paid in that period plus documented switch-back costs up to CA$1,000, one claim per merchant. Payzium's Terms do not vary this; the instrument governs. To claim, email support@payzium.com. The claim mechanics are in the How to claim section above.
legal lockup
Formal title: the 90-Day Processing-Cost Savings Guarantee. The sections above render the plain-English summary; the binding terms are the standalone Pay less or it's free guarantee, governed by its own signed instrument executed 26 July 2026, which measures eligible Payzium-controlled processing cost only. The Guarantee is made for the benefit of each eligible merchant enrolled with Payzium in Canada. Pay less or it's free is a Payzium commitment, separate from the processing agreement.
Payzium Holding Inc. / Gestion Payzium Inc., a corporation incorporated under the laws of Canada, registered office at 1200 rue de Maisonneuve W, Montreal QC H3A 0A1.
Payzium Corp, a Delaware corporation, registered office at 4498 Main St Ste 4 #5450, Amherst NY 14226.
a standalone payzium commitment
A standalone Payzium commitment.
Pay less or it's free is a standalone Payzium commitment, governed by its own signed instrument executed 26 July 2026, measuring eligible Payzium-controlled processing cost only. The Guarantee is made for the benefit of each eligible merchant enrolled with Payzium in Canada. Apply online; the 90 days start when you go live.