If we ever charge you a junk fee, we refund it at twice the amount.
In writing. Payment within 15 days after approval. No fee to claim, no negotiation. A standalone Payzium commitment, set out in its own signed instrument. The Promise is made for the benefit of each merchant enrolled with Payzium in Canada.
- In card processing since 2014
- Next-day funding
- $0 setup
- Posted pricing
- Cash when the bills are due
Today's sales, in your account tomorrow.
- No hardware trap
Keep a compatible terminal, or rent one month to month.
- A bill you can budget for
No mystery charges. Any junk fee refunded twice.
- Facts, not a pitch
See what you would pay, within 1 business day.
The fees other processors add.
Payzium does not. Move the sliders to see the money you keep, the cash you have on hand and the fees you stop paying.
Typical amounts for fees many processors add after you sign. Tap to match your own statement.
$508 in the first year alone. Payzium charges none of these. In writing, on every account, and if one ever appears, you get it back twice.
What the Promise covers, what it doesn't.
Covered The Promise applies to Payzium-controlled fees: fees Payzium sets, that are not a pass-through of interchange, network assessments or third-party charges, and that accrue to Payzium as revenue. Your rates and your pass-through categories are written on the pricing schedule in the application you sign before you process. A Payzium-controlled fee charged beyond that signed schedule is covered.
Not covered Fees originated by upstream networks and card brands are not within Payzium's control and are not subject to the Promise. That means interchange (set by Visa and Mastercard), card network assessments (set by Visa, Mastercard, Interac, American Express), and currency conversion fees on international cards. These pass through to you at cost. We don't mark them up. We don't pretend we control them.
Every Payzium fee is on the rate card.
Interchange and card-network fees pass through at cost. Everything Payzium charges is named on the published pricing schedule, so the Promise has something exact to hold us to.
Why we made it a contractual promise.
Most processors say they don't charge junk fees. By the time you notice the ones they do charge, you've paid for a year.
The Honest Rate Promise is the version of that commitment that doesn't depend on you trusting our word. It is a standalone Payzium commitment, set out in its own signed instrument. The Promise is made for the benefit of each merchant enrolled with Payzium in Canada. If we ever break it, you can hold us to it. With a refund at twice the amount. · Payzium-controlled fees only
What we don't charge.
Each item below is a fee Payzium does not charge, on any account, ever. The four featured fees show the industry-typical price you would otherwise pay.
Statement fee
A.K.A. Paper statement
Industry typical: $9.95/mo
A monthly charge for sending you a record of fees you've already paid. We don't charge one, and your fee record is available at no charge on request.
Compliance fee
A.K.A. PCI assessment
Industry typical: $19.95/mo
A monthly fee for 'ensuring' you meet card-network security standards. We don't charge one.
Annual fee
A.K.A. Membership
Industry typical: $149/yr
A once-a-year charge with no service attached. Most processors collect it on the anniversary of your signup, hoping you've forgotten.
Monthly minimum
A.K.A. Processing min
Industry typical: $35/mo
A penalty for processing too little volume. We charge by transaction; if you don't process, you don't pay.
+ 4 more we don't charge for
Batch fee
A per-batch charge for closing out the day's transactions. The batch is automatic; the fee is added because it can be.
Gateway access
A monthly fee for the software that routes your transactions. We don't charge for the road we ask you to drive on.
Non-qualified surcharge
An extra percentage applied when transactions don't fit the processor's 'qualified' tier. Tiered pricing was designed to make this fee inevitable. We use interchange-plus; this doesn't exist on our bill.
Regulatory recovery fee
A monthly fee labeled to sound like a tax. It isn't. It's revenue.
How to claim the 2x refund.
Your rates are on the pricing schedule in the application you signed before you started processing. If a charge ever appears beyond that signed schedule, email support@payzium.com with your account ID and any record showing the charge. We obtain the itemized breakdown and verify it against our own records and the processing records for your account.
The Promise sets no filing deadline of its own. We did not put one in: the trigger is a fee we failed to disclose, and a clock on you for not catching it would make our defect your problem.
What the Lookback Period bounds is the reach of the double refund. It runs from the statement period in which the fee comes to light, whether because you tell us or because we find it ourselves, back through the eleven periods before it, twelve in all, or every period since your first settled Payzium transaction if you have processed with us for fewer than twelve. Every one of those periods in which the fee was actually charged comes back at twice the amount, and anything charged in an earlier period you substantiate comes back at par, so you are not out of pocket for any of it.
- 5Business days to first response
- 14Days to a written decision
No retention call. No friction.
Frequently asked questions
What counts as a junk fee under this promise?
Any Payzium-controlled fee that is not disclosed on the pricing schedule in the application you sign. That schedule lists the per-transaction margin, the Interac debit fee and the monthly merchant account fee published on the rate card, and interchange and network passthroughs at cost. A Payzium-controlled fee charged beyond that signed schedule falls under the Promise.
What fees aren't covered?
Interchange rate changes set by Visa or Mastercard. Card network assessment fees. Currency conversion on international cards. Chargeback fees set by the issuing network. These pass through to you at cost. Payzium adds no chargeback handling fee on top. We don't mark up the issuer's fee. They're not Payzium fees and they're not within Payzium's control.
Why "double" instead of just a refund?
Because a single refund doesn't change incentives. Doubling does. The Promise costs us twice as much when we break it as it gained us. That makes the cost of breaking it real, not theoretical.
Do your rates ever change?
We update our rates occasionally. Any change applies only to merchants who sign on or after the change date. The pricing schedule you signed stays in place as long as you process with us. Interchange and network passthroughs reflect the current rates set by Visa, Mastercard, Interac, and American Express; those are outside Payzium's control.
The Promise is a standalone commitment, not a marketing line.
The Honest Rate Promise is governed by its own signed instrument, executed 26 July 2026, which covers Payzium-controlled fees. The Promise is made for the benefit of each merchant enrolled with Payzium in Canada. Payzium's Terms do not vary it. Apply online. · Payzium-controlled fees only