The 90-Day Processing-Cost Savings Guarantee

Measured The part of your processing cost that Payzium sets: our per-transaction margin and the $5 monthly account fee. On your old statements, the same thing on the other side, being your previous processor's own margin and monthly fees, whatever they were called. Those two numbers, divided by the card volume in each period, are the whole comparison.

Not measured Interchange, set by Visa and Mastercard. Card-network assessments, set by Visa, Mastercard, Interac and American Express. Fees set by the processor rather than by us. Third-party charges, taxes, chargebacks, fines, reserve funding, merchant bank charges, and hardware and equipment charges. We pass those through at cost. We don't mark them up, and we won't put them in a comparison we control and then take credit for the result.

That is the honest version of "pay less or it's free." The all-in cost of accepting a card is mostly not ours. What is ours, we will be measured on.

Your baseline. One statement: the most recent complete full-month statement from your previous processor before you applied. Not a partial month, not an old month you liked better, and not one we picked. If you can't produce it, there is no baseline and the guarantee has nothing to measure against.

Your measurement period. Your first ninety eligible days of live processing, starting the day your first Payzium transaction settles. Days your account is suspended for cause aren't eligible days, and they push the end date out rather than counting against you.

One floor. You need to have processed on at least 60 of the 90 days, and your total volume over the period has to be at least half of what three months at your baseline volume would have been. That stops a dormant account from qualifying on arithmetic instead of on price.

The division. Eligible cost divided by card volume, on each side. We compare the two rates. We do it this way because comparing raw dollars would punish you for growing and reward you for shrinking, and neither of those is a fact about price.

The result. If your rate on the fees we control did not go down, you have a claim.

Ninety days is long enough for a business to change shape. If, between your baseline month and your measurement period, any of the following happened, we stop doing a straight statement-to-statement comparison and run a normalized-rate worksheet instead:

• your card-present versus card-not-present mix moved by 15 percentage points or more
• your debit versus credit mix moved by 15 percentage points or more
• your average ticket moved by 25% or more
• your monthly card volume moved by 30% or more
• you added or dropped a sales channel, a location, a product line, or a line of business

A change on this list does not cost you your claim. It changes the instrument we measure with. Every adjustment we make is written down with its trigger, its source data, its method, its numerical effect, and the name of the person who approved it, and it goes to you with the decision.

If you exercise your right under the Code of Conduct for the Payment Card Industry to cancel your processing agreement without penalty, that does not make you ineligible and it does not put you out of good standing. Your measurement period ends on the effective date of cancellation, we compare the days you actually processed, and the activity floor is prorated. We wrote that into the instrument rather than leaving it to be argued later.

We refund the eligible Payzium fees you paid across those ninety days. If you decide to move your processing somewhere else, we also pay your documented costs of moving, up to CA$1,000, against invoices or receipts.

We don't pay you the difference between our fees and your old processor's, and we don't refund a fee we never charged. Payment comes from Payzium Holding Inc. / Gestion Payzium Inc., in Canadian dollars, by transfer or cheque. We will only apply it as a credit against future fees if you tell us in writing that you want it that way.

One claim per merchant, counted across merchants under common beneficial ownership or control.

Email support@payzium.com within forty-five days of your ninetieth day, with your prior-processor statement, your Payzium statements for the period, your invoices, receipts for any switch-back costs, and a short note telling us what changed in your business.

5

Business days to a single written notice telling you whether your claim is complete, and if not, everything that's missing, in one list

30

Days to a written decision, showing the facts, the formula, what was counted, what wasn't, and why

15

Days to payment after approval

15

Days you have to come back with more information, which goes to a different reviewer where we can manage it

One consolidated list of what's missing, not a drip of requests. That is a commitment, and it is why this page doesn't say "no questions asked": we do ask questions, once, in writing, with a deadline on ourselves.

Every processor will tell you that you'll save. Almost none of them will tell you what they mean by "save," which part of the bill they're talking about, or what happens if they're wrong.

We will. The part of the bill we're talking about is the part we set. The test is a division you can do yourself from two statements. And if the answer is no, the remedy is a number, with a deadline on it.